Do you ship internationally?
No, we currently do not ship outside of the United States. For more information about our shipping policy, please CLICK HERE.
How long does shipping take?
We ship from Nashville, Tennessee. We offer two shipping options via USPS:
- Priority Mail: typically arrives in 3–7 business days, depending on your location.
- Express Mail: faster delivery 1–3 business days, depending on your location.
Why was my order shipped the day after I purchased and not the same day?
Orders placed before 12:00 PM Pacific Time are processed the same day (Monday–Friday). Orders placed after that time are shipped the next business day.
How can I track my shipment?
Once your order ships, you will receive a tracking number via email.
What are your business hours?
Our hours of operation are listed on the website “Shop Local” and may vary by location.
What payment methods do you accept?
We accept major credit and debit cards and other payment methods displayed at checkout.
Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment systems.
Why was my payment declined?
Payments may be declined due to bank restrictions, insufficient funds, or incorrect billing information. Please contact your bank or try another payment method.
How do I request a refund?
To request a refund, contact customer service at Orders@Pharmaca28.com with your order number and reason for the request.
How long does it take to receive a refund?
Approved refunds are typically processed within 3-5 business days. Timing may vary depending on your bank.
Do you offer in-store or local pickup?
Yes, pickup options may be available depending on location. To place your pick-up order please call the location of your preference. Pick-up orders can only be accepted via phone, not on our website.
How can I contact customer service?
You can reach us via the contact options listed on our website, including email at Orders@Pharmaca28.com or chat.